Privacy Policy
At NHCCBS LLC, we want you to know how we collect, use, share, and protect information about you. By interacting with NHCCBS LLC through our stores, websites, mobile applications, products, and services, you consent to the use of information that is collected or submitted as described in this privacy policy. We may change or add to this privacy policy, so we encourage you to review it periodically.
HIPAA Policies
This notice describes how medical information about you may be used and disclosed and how you can get access to this information. Please read carefully.
Introduction to Privacy
We are required by law to maintain the privacy of your medical information. We are also required to give you this Notice about our privacy practices, our legal duties and your rights concerning your medical information. We must follow the privacy practices that are described in this Notice while it is in effect. We reserve the right to change our privacy practices and the terms of this Notice at any time, provided such changes are permitted by law. We reserve the right to make the changes in our privacy practices and the new terms of our Notice effective for all medical information that we maintain, including medical information we created or received before we made the changes. If we make a significant change in our privacy practices, we will amend this Notice and make the new Notice available upon request.
If you would like more information about our privacy practices or have questions or concerns about this Notice, please contact NHCCBS LLC at the number listed below.
Automated Information Collection
We may connect information collected automatically with information we already have about you in order to identify you as a NHCCBS LLC guest. If we are able to identify you as a NHCCBS LLC guest we may, for example, link your activity on our website to your activity in a NHCCBS LLC or on one of our mobile applications. This allows us to provide you with a personalized experience regardless of how you interact with us – online, in store, mobile, etc.
In order to provide the best guest experience possible, we also use automated information collection technologies for reporting and analysis purposes. We examine metrics such as how you are shopping on our website, in our stores, and on our mobile applications, the performance of our marketing efforts, and your response to those marketing efforts.
NHCCBS LLC Automated Collection
We and our service providers use cookies, web beacons, and other technologies to receive and store certain types of information whenever you interact with us or third-parties that use our services through your computer or mobile device. This information, which includes, but is not limited to: the pages you visit on our site or mobile application, ads you click on, which web address you came from, the type of browser/device/hardware you are using, purchase information and checkout process, search terms, and IP-based geographic location, helps us recognize you, customize your website experience and make our marketing messages more relevant. This includes NHCCBS LLC content presented on another website or mobile application, for example, NHCCBS LLC Weekly Ad. These technologies also enable us to provide features such as storage of items in your cart between visits. In addition to other technologies, we use Flash cookies to prevent fraud or other harmful activities.
Mobile Location Information
If you use a mobile device, your device may share location information (when you enable location services) with our websites, mobile applications, services, or our service providers. We use this information to improve our services, and provide you more relevant and personalized advertisements, services, and promotions. For example, precise geo-location can be used to identify your device’s latitude and longitude or your device’s location capabilities (e.g., GPS or Wi-Fi) to help you find NHCCBS LLC Locations. Or, in-store location through the use of your phone’s blue tooth signal, LED light chip technologies or other technologies will permit NHCCBS LLC to find nearby products for you, get you real-time deals, auto-sort your shopping list and more.
User Experience Information
In order to improve guest online and mobile shopping experiences, help with fraud identification, and assist our guest relations representatives in resolving issues guests may experience in completing online purchases, we use tools to monitor certain user experience information; including login information, IP address, data regarding pages visited and ads clicked, specific actions taken on pages visited (e.g., information entered during checkout process), browser and device information.
Social Media
NHCCBS LLC engages with guests on multiple social media platforms (e.g., Facebook, Twitter, and Instagram). If you contact us on one of our social media platforms, request guest service via social media, or otherwise direct us to communicate with you via social media, we may contact you via direct message or use other social media tools to interact with you. In these instances, your interactions with us are governed by this privacy policy as well as the privacy policy of the social media platform you use.
Social Media Widgets
Our sites and mobile applications include social media features, such as the Facebook Like button, Google Plus, Pinterest, and Twitter widgets. These features may collect information about you such as your IP address and which page you’re visiting on our site. They may set a cookie or employ other tracking technologies to accomplish this. Social media features and widgets may be hosted by a third party. Your interactions with those features are governed by the privacy policies of the companies that provide them.
Social Media Ads
We may display targeted ads to you through social media platforms. These ads are sent to groups of people who share traits such as likely commercial interests and demographics. For example, we may target guests who have expressed an interest in shopping for groceries, cosmetics, clothing, etc. See the policies of each social media platform for additional information about these types of ads.
How Is Your Information Used?
Examples of how we use the information we collect include:
Product & Service Fulfillment
- Fulfill and manage purchases, orders, payments, and returns/exchanges.
- Respond to requests for information about our products and services in our stores, on our websites or mobile applications, or to otherwise serve you.
- Connect with you regarding guest service via our contact center, guest service desk, or on social media or internet chat platforms.
- Provide services such as Gift Registry or a shopping list.
- Manage subscription services, including order management, billing, improving reorder experiences, communicate with you about your subscription, and offer other products and services that may be of interest to you.
- Fulfill benefits associated with use of our services, such as delivery of Welcome kits, to award and redeem points through our loyalty programs, etc.
- Administer sweepstakes and contests.
- Conduct a transaction where we collect information required by law (for example, pseudoephedrine or age-restricted purchases).
- Allow you to, using our mobile applications: find a store nearest to your location via Store Finder, show you a map of the store (if available), sign up for coupons, search for products and check availability, check prices, provide product ratings and reviews, track your orders, scan a UPC barcode or QR code, use voice recognition to add to your list, update information, etc.
Our purposes (including but not limited to marketing)
- Deliver coupons, mobile coupons, newsletters, in-store receipt messages, e-mails, mobile messages, and social media notifications.
- Provide interactive features of the website or mobile applications, such as product reviews or Weekly Ad, send marketing communications and other information regarding products, services and promotions.
- Administer promotions, surveys, and focus groups.
Internal Operations
- Improve the effectiveness of our website, stores, mobile experience, products, services, and marketing efforts.
- Conduct research and analysis, including focus groups and surveys.
- Perform other business activities as needed, or as described elsewhere in this policy.
Prevention Of Fraud & Other Harm
Prevent fraudulent transactions, monitor against theft and otherwise protect our guests and our business (e.g., product recalls).
Legal Compliance
For example, assist law enforcement and respond to legal/regulatory inquiries.
Service Providers
We may share the information we collect with companies that provide support services to us (such as printers, e-mail providers, mobile marketing services, analytics providers, web hosting providers, call center/chat providers, sweepstakes vendors, payment processors, coupon delivery vendors, data enhancement services, fraud prevention providers or shipping services providers, including product vendors) or that help us market our products and services. These companies may need information about you in order to perform their functions.
Registries And Shopping Lists
If you create a gift registry or shopping list, your information will be accessible on our website, mobile or social applications, on partner registries, and on kiosks in stores. If you purchase an item from a registry or shopping list, information such as your billing name and address will be made available to the owner(s).
Legal Requirements
We may disclose information we collect when we believe disclosure is appropriate to comply with the law; to enforce or apply applicable terms and conditions and other agreements; to facilitate the financing, securitization, insuring, sale, assignment, bankruptcy, or disposal of all or part of our business or assets; or to protect the rights property or safety of our company, our guests or others.
Elsewhere At Your Direction
At your direction or request, or when you otherwise consent, we may share your information.
Sharing With Other Companies (for their marketing purposes)
We may share your personal information with other companies, or organizations which are not part of NHCCBS LLC. These companies and organizations may use the information we share to provide special offers and opportunities to you. To opt-out of our sharing of your personal information with such companies and organizations, go to the Choices section of this privacy policy.
Sharing Non-identifiable or aggregate information with third parties
We may share non-identifiable or aggregate information with third parties for lawful purposes.
Business Transfers
In connection with the sale or transfer of some or all of our business assets, we may transfer the corresponding information regarding our guests. We also may retain a copy of that guest information.
Cookies, Tracking & Interest-based Advertising
The help function of your browser should contain instructions on how to set your computer to accept all cookies, to notify you when a cookie is issued or to not receive cookies at any time. If you set your device to not receive cookies at any time, certain personalized services cannot be provided to you, and accordingly, you may not be able to take full advantage of all of our features (i.e. you will be able to browse the site but will not be able to make a purchase).
Interest-based advertising
To opt-out of our interest-based advertising for NHCCBS LLC goods and services or those of another party, online and in third-party mobile applications, visit Digital Advertising Alliance’s Choices page at http://optout.aboutads.info and perform a global opt-out.
Other Web Site Analytics Services
Analytics services such as Site Catalyst by Adobe Analytics and Google Analytics provide services that analyze information regarding visits to our websites and mobile applications. They use cookies, web beacons, and other tracking mechanisms to collect this information.
- To learn about Adobe Analytics privacy practices or to opt-out of cookies set to facilitate reporting, click here.
- To learn more about Google’s privacy practices, click here. To access and use the Google Analytics Opt-out Browser Add-on, click here.
How Is Your Personal Information Protected?
Security Methods
We maintain administrative, technical, and physical safeguards to protect your personal information. When we collect or transmit sensitive information such as a credit or debit card number, we use industry standard methods to protect that information. However, no e-commerce solution, website, mobile application, database or system is completely secure or “hacker proof.” You are also responsible for taking reasonable steps to protect your personal information against unauthorized disclosure or misuse.
Children’s Personal Information
We recognize the particular importance of protecting privacy where children are involved. We do not knowingly collect personal information online from children under the age of 13. If a child under the age of 13 has provided us with personal information online, we ask that a parent or guardian email nhccbsinfo.com or call or 1-800-247-1904.
How Do You Contact NHCCBS LLC?
Address
P.O. Box 219016
Houston, Texas 77218
Give us a call
1-800-247-1904
